As we break the myths of about Cybersecurity, we challenge the default thoughts business owners have about the importance of not only a solid security plan, but also systems to protect you in the event of a breach.
FACT #6 – While small medium businesses (SMBs) use managed IT service providers (MSPs), they have high expectations of the results. But they also make it clear they would hold the MSP responsible if there was a breach of security.
SMBs have high expectations
Many SMBs are already working with MSPs. More than eight out of 10 respondents to the Vanson Bourne survey work with an MSP and half intend to continue with their current provider. But three in 10 plans on moving to another provider and 12 percent do not currently use an MSP but are investigating providers to work with in the next 12 months.
With SMBs becoming what may be an easy target for hackers, they see cybersecurity as critical with 57 percent of respondents saying they outsource all their cybersecurity functions. This shows the willingness to see MSPs as experts and to use them as a resource to protect their IT systems. But this comes with high expectations.
Half of survey respondents expect increased security when outsourcing to an MSP. They also had high expectations about who is responsible if there is a cyberattack. Of the respondents that use an MSP, 69 percent said they would hold the MSP accountable to some extent, and 35 percent would blame the MSP alone. SMBs believe that using an MSP will protect them from a cyberattack and 74 percent said they would take legal action in the event of an attack, while 36 percent expected the MSP to take full responsibility for any security breach.
This highlights the importance of complete transparency about liability and responsibility if there is a cyberattack. MSPs needs to manage SMB owner’s expectations in this area while providing top quality security solutions.
Benefits of outsourcing
The biggest benefit from outsourcing IT services is cost savings. Many SMBs can be under the false impression that outsourcing is expensive. But expensive compared to what?
- Expensive compared to having commercial software and nothing else? Well maybe as your business is at risk so the investment for protection is higher.
- Expensive when compared to an attack that costs $50,000 to recover from as well as a hit to your business reputation. Compared to this, outsourcing is cost-effective.
- Expensive when compared to hiring full-time IT staff. There is no comparison. Full-time staff is expensive compared to outsourcing IT services to an MSP.
Access to the best resources
Outsourcing IT services gives SMBs access to the best resources and technology available. Equal to what big corporations use. Corporations can afford inhouse IT teams managing their requirements but this is beyond the reach of SMBs. But it does not mean SMBs cannot have the same level of services when working with an MSP.
And, this is where Rightsize Technology has solutions to meet all your needs. Our experts talk to you about what you need and your expectations, and design solutions to fit your business.
Contact us now for a free consultation to find out what we can do for your business. Rightsize Technology is your IT department as a service. Our solutions protect you online and keep your business running with minimum downtime.
Enabling your business to grow efficiently and effectively – we’re the Rightsize for you.
Small businesses struggle to budget their IT operation and often spend inefficiently with a less than great return on their investment. Rightsize Technology understand: we deliver a minimum 30% reduction on IT overheads as a dedicated outside IT department for our clients. Our unlimited 24×7 support, both on and offsite increases their business productivity and capacity, enabling their business to grow efficiently and effectively – we’re the Rightsize for growing small businesses. Talk to our team today for more information.