There is nothing more frustrating for your staff than a lack of accessibility for IT support. We have all experienced this even when working with in-house departments. They can never work fast enough to solve IT issues. And, downtime costs money. This happens for many reasons, so organisations are turning to managed service providers (MSPs) for their IT needs.
Why? Working with a MSP delivers fast solutions and gives businesses the ability to see clearly. By hiring an MSP like Rightsize, you can shape vital IT services for visibility and transparency to the whole organisation on a fix cost basis.
What can an MSP do for your organisation? Here is a snapshot of a few services available when outsourcing IT functions.
An MSP offers a range of technology requirements for small to medium businesses. To start with this can include:
- Helpdesk support
- Field support
- Audits and maintenance
- Professional services.
Outsourcing helpdesk support gives your staff instant access to skilled IT consultants who will generally take immediate action to rectify the issue at hand. Remote helpdesk staff access a desktop computer using screen sharing to fix problems experienced by your users. This saves time and confusion talking people through any issues across the phone and enables a better shared experience between the staff member and IT consultant.
Outsourcing your IT management gives you more options. While an MSP assists with helpdesk management, they can function as part of businesses as your ‘virtual’ IT department.
The helpdesk can escalate issues they cannot fix to provide you a higher-level resource by an engineer or the resource who experienced the problem previously.
Rightsize services are available 24/7.
The MSP takes full responsibility for all work through the helpdesk and onsite. Depending on the MSP package you select you will receive all field work complimentary as part of your current service package.
Audits and maintenance
Audits are necessary to make sure policies and procedures are being followed. It also ensures system maintenance is up-to-date. You need to know staff are using best practices at all times.
When outsourcing this work, an MSP completes an audit to establish:
- security policies
- backup processes
- network design
- antivirus protection.
MSPs tailor network audit services to meet your individual needs. You can use them to verify and achieve ISO certification and meet industry standards. The audits process also assists with software and asset management.
Working with an MSP gives access to a full range of IT Consultancy and Professional services when you need them. They have the technical skills and knowledge for any type of project. Whatever you need, they can provide and cost proposals. This can include designing and delivering the best IT solutions, architecture, design, modification and implementation along with all documentation and training.
Proposals include a statement of work defining outputs without financial commitment from you on a fixed cost basis. Then the MSP collaborates with you to define the full scope of projects. Quality MSP’s setup milestones for outcomes with the work completed so the engagement can be governed. You have complete visibility and transparency of agreements between your business and an MSP.
Anything is possible when working with an MSP. They become a right-hand advice centre for everything IT, now and into the future.
Sometimes the thing not fully considered is the savings of engaging a MSP vs internal placement. An industry average is 1 (one) staff member in IT to every 500 staff. Meanwhile many small businesses with under 500 staff hire multiple people in IT to try and facilitate all the requirements of a business.
We have seen many times where you can save in excess of 30% of your annual IT costs by migrating to a Managed Services model.
Enabling your business to grow efficiently and effectively – we’re the Rightsize for you.
Small businesses struggle to budget their IT operation and often spend inefficiently with a less than great return on their investment. Rightsize Technology understand: we deliver a minimum 30% reduction on IT overheads as a dedicated outside IT department for our clients. Our unlimited 24×7 support, both on and offsite increases their business productivity and capacity, enabling their business to grow efficiently and effectively – we’re the Rightsize for growing small businesses. Talk to our team today for more information.